Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At AI Learning Hub ("we," "us," "our," or "Company"), we are committed to providing high-quality educational services. This Refund Policy explains the circumstances under which refunds may be requested and the procedures for processing such requests. This policy applies to all courses, programs, and services offered through our website at www.example.com.

Our refund policy is designed to balance fairness to our students with the need to maintain the integrity and sustainability of our educational programs. We encourage all prospective students to review course descriptions, prerequisites, and sample materials before enrolling.

2. Refund Eligibility Period

2.1 Standard Refund Window

We offer a 14-day money-back guarantee for most of our courses. To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 14 calendar days of the original enrollment date or purchase date
• You must not have completed more than 30% of the course content, as measured by video views, lesson completions, and assessment attempts
• You must not have downloaded or saved more than 25% of downloadable course materials
• You must not have received a certificate of completion for the course
• The original payment method must still be valid and accessible

2.2 Extended Access Courses

For courses offering lifetime access or extended duration (over 6 months), the refund period is extended to 30 days from the enrollment date, subject to the same usage limitations mentioned above.

2.3 Bootcamps and Intensive Programs

For intensive bootcamps, cohort-based programs, or courses with scheduled start dates:

• Full refunds are available if cancellation occurs at least 7 days before the program start date
• Partial refunds (50% of tuition) are available if cancellation occurs 3-6 days before the start date
• No refunds are available for cancellations made less than 3 days before the start date or after the program begins

3. Non-Refundable Items and Circumstances

• Completed Courses: Any course where you have completed more than 30% of the content or received a certificate
• Bundled Purchases: Course bundles or package deals cannot be partially refunded; the entire package must be within the refund eligibility period
• Promotional Offers: Courses purchased during special promotions, flash sales, or at discounted prices may have modified refund terms as specified at the time of purchase
• Third-Party Certifications: Fees paid for external certification exams or third-party credential verification
• Subscription Services: Monthly or annual subscription fees after the initial refund period (see Section 5 for details)
• Gift Purchases: Courses purchased as gifts once the recipient has redeemed the gift code
• Corporate Training: Custom corporate training programs have separate refund terms outlined in individual contracts
• Physical Materials: Shipping fees and costs for physical materials (if applicable) are non-refundable
• Administrative Fees: One-time registration or enrollment fees (where applicable)

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Submit a Request: Send an email to [email protected] with the subject line "Refund Request - [Your Name]"
2. Provide Required Information:
   • Your full name and email address associated with your account
   • Order number or transaction ID
   • Course name(s) for which you are requesting a refund
   • Date of purchase
   • Reason for refund request (optional but helpful for improving our services)
3. Verification: We will verify your eligibility based on our refund policy criteria
4. Processing: Once approved, refunds are processed within 5-10 business days
5. Confirmation: You will receive an email confirmation once the refund has been processed

4.2 Response Time

We aim to respond to all refund requests within 2-3 business days. During peak periods (such as course launch dates or promotional events), response times may extend to 5 business days.

4.3 Required Documentation

In certain cases, we may require additional documentation to process your refund:

• Proof of purchase or payment confirmation
• Screenshots of technical issues (if applicable)
• Communication history regarding unresolved support issues

5. Subscription-Based Services

5.1 Monthly Subscriptions

For monthly subscription plans:

• A 7-day trial period is offered where you can cancel for a full refund
• After the trial period, refunds are not available for the current billing cycle
• You may cancel at any time to prevent future charges
• Cancellation must be completed at least 24 hours before the next billing date to avoid charges
• Access continues until the end of the paid period after cancellation

5.2 Annual Subscriptions

For annual subscription plans:

• A 30-day money-back guarantee is provided from the initial subscription date
• After 30 days, refunds are calculated on a pro-rata basis for the unused portion, minus a $50 administrative fee
• Pro-rata refunds are only available within the first 6 months of the annual subscription
• No refunds are provided after 6 months of the annual subscription period

6. Refund Methods and Timeline

6.1 Payment Method

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Cards: Refunds appear on your statement within 5-10 business days
• PayPal: Refunds are credited to your PayPal account within 3-5 business days
• Bank Transfers: Refunds may take 7-14 business days depending on your financial institution
• Other Payment Methods: Timeline varies based on the payment processor's policies

6.2 Processing Time

Our refund processing timeline:

Step	Timeline
Request submission to review	2-3 business days
Review to approval/denial	1-2 business days
Approval to refund initiation	1-3 business days
Refund initiation to account credit	5-10 business days
Total estimated time	9-18 business days

6.3 Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• Requests made slightly outside the standard refund period
• Technical issues that significantly impacted course accessibility
• Significant content changes that affected course value
• Medical emergencies or extenuating circumstances (documentation required)

Partial refund amounts are determined on a case-by-case basis and are not guaranteed.

7. Technical Issues and Exceptions

7.1 Platform Technical Issues

If you experience technical difficulties that prevent course access:

• Contact our technical support team at [email protected] immediately
• We will work diligently to resolve issues within 48 hours
• The refund period may be extended while we address technical problems
• If issues cannot be resolved within 7 business days, a full refund will be offered

7.2 Content Quality Issues

We stand behind the quality of our courses. If you believe course content does not meet the description or promised learning outcomes:

• Contact us within 7 days of enrollment with specific concerns
• Provide detailed feedback about content discrepancies
• We will review your case and may offer a refund, course credit, or alternative solution

7.3 Instructor-Related Issues

In rare cases where instructor-related issues arise (such as instructor departure mid-course):

• We will notify enrolled students promptly
• Options will include full refund, course credit, or completion with a substitute instructor
• Students have 14 days from notification to request a refund

8. Special Circumstances

8.1 Medical or Personal Emergencies

We understand that unforeseen circumstances can arise. In cases of:

• Serious illness or medical emergencies
• Death of immediate family member
• Military deployment
• Natural disasters or emergencies

Please contact us at [email protected] with supporting documentation. We will review each case individually and may offer:

• Extended access to course materials
• Transfer to a future cohort
• Partial or full refund depending on circumstances
• Course credit for future use

8.2 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us within 7 days of the duplicate purchase
• Provide both transaction IDs
• A full refund will be issued for the duplicate purchase

8.3 Course Cancellation by AI Learning Hub

If we cancel a course or program:

• All enrolled students receive automatic full refunds
• Alternative course options or credits may be offered
• Refunds are processed within 5-7 business days
• Students will be notified via email at least 7 days before cancellation (when possible)

9. Account Termination and Violations

Refunds will NOT be issued if your account is terminated or suspended due to:

• Violation of our Terms and Conditions
• Academic dishonesty or plagiarism
• Sharing account credentials or course access
• Abusive behavior toward instructors or other students
• Fraudulent activity or chargebacks
• Unauthorized use of course materials
• Violation of intellectual property rights

10. Course Credits and Alternatives to Refunds

10.1 Course Credit Option

Instead of a monetary refund, you may opt for course credit equal to the purchase amount, which can be used for:

• Any other course on our platform
• Future course enrollments
• Upgrading to higher-tier courses (paying the difference if applicable)

Course credits:

• Are valid for 12 months from the date of issuance
• Cannot be transferred to another person
• Cannot be exchanged for cash
• Must be used for courses of equal or greater value

10.2 Course Transfer

You may request to transfer your enrollment to a different course of equal value one time per purchase, provided:

• Request is made within 14 days of original enrollment
• You have not completed more than 15% of the original course
• The new course is currently available

11. Chargeback Policy

Initiating a chargeback instead of following our refund process may result in:

• Immediate suspension of your account and access to all courses
• Loss of certificates and course completion records
• Inability to enroll in future courses
• Legal action to recover costs and fees associated with the chargeback

We strongly encourage contacting us directly to resolve any payment disputes before initiating chargebacks with your financial institution. Most issues can be resolved quickly and amicably through direct communication.

12. International Students and Currency

12.1 Currency Conversion

All course prices are listed in US Dollars (USD). For international students:

• Refunds are issued in the same currency as the original transaction
• Currency exchange rate fluctuations between purchase and refund dates may result in slight differences in the local currency amount received
• We are not responsible for foreign transaction fees charged by your financial institution
• Any currency conversion fees are non-refundable

12.2 International Transaction Fees

International transaction fees charged by banks or payment processors are non-refundable and will be deducted from refund amounts.

13. Corporate and Group Purchases

13.1 Corporate Training Programs

Refund policies for corporate training programs are outlined in separate service agreements. Generally:

• Cancellations made 30+ days before program start: 100% refund
• Cancellations made 15-29 days before start: 50% refund
• Cancellations made less than 15 days before start: No refund
• Individual participant withdrawals are not eligible for refunds

13.2 Group Enrollments

For group purchases (5+ students):

• Standard refund policy applies to each individual enrollment
• Group discounts may not apply if enrollments are reduced below the group threshold
• Contact us for group-specific refund arrangements

14. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website homepage
• In-app notification (if applicable)

Refund requests for purchases made before policy changes will be evaluated under the policy in effect at the time of purchase.

15. Dispute Resolution

If you disagree with a refund decision:

1. Internal Review: Request a review of the decision by contacting our support team at [email protected]
2. Escalation: If not resolved, request escalation to a manager or supervisor
3. Final Decision: All decisions made by management are final
4. Legal Recourse: You retain the right to pursue legal action in accordance with our Terms and Conditions

16. Contact Information for Refund Requests

17. Acknowledgment